EXPY Podcast #2: All About Surprise And Delight

The second expy podcast is all about Surprise and Delight along the customer experience journey and explores how businesses can use this to drive loyalty, increase word of mouth and bring joy into someone’s day by doing something unexpected.

EXPY Podcast #1: All About EXPY And Exceptional Customer Experiences

The first expy podcast discusses the launch of expy in February 2021 and the motivation behind it.

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